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Terms and Conditions

Last updated: April 2026

These terms and conditions govern your use of CompliantDocs (compliantdocs.co.uk) and the purchase of digital compliance document packs. By placing an order you agree to these terms in full.

1. About Us

CompliantDocs is a trading name operated as a sole trader business based in Northampton, England. Contact: hello@compliantdocs.co.uk

2. Our Products

We provide digital health and safety compliance document packs tailored to specific trades and industries. Documents are generated based on information you provide at the point of order and delivered electronically via a secure download link.

3. Pricing

Prices are displayed on our website at the time of purchase and are inclusive of VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at checkout.

4. Payment

All payments are processed securely by Stripe. We do not store your card details. Payment must be made in full before your documents are generated.

5. Delivery

Once payment is confirmed and your order form is submitted, your documents will be generated and a download link sent to your email address. This process is automated and typically completes within a few minutes. Download links expire after 5 days. It is your responsibility to save your documents before the link expires.

6. Digital Products and Right to Cancel

Our products are digital documents generated specifically for you based on information you provide. By submitting your order form and requesting immediate delivery, you acknowledge that your right to cancel under the Consumer Contracts Regulations 2013 is lost once document generation begins. We recommend reviewing all information carefully before submitting your order.

7. Accuracy of Documents

Our documents are generated based solely on the information you provide. It is your responsibility to ensure the information you submit is accurate and complete. CompliantDocs does not accept liability for documents generated from inaccurate or incomplete information provided by the customer.

8. Not Legal Advice

The documents provided by CompliantDocs are templates intended to assist sole traders and small businesses with their compliance obligations. They do not constitute legal advice. You remain responsible for ensuring your business complies with all relevant health and safety legislation. We recommend seeking independent legal or professional advice if you are unsure of your obligations.

9. Intellectual Property

All document templates, content, and website materials are the intellectual property of CompliantDocs. You may use your purchased documents for your own business purposes only. You may not resell, distribute, or reproduce our templates or content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, CompliantDocs shall not be liable for any indirect, incidental, or consequential loss arising from the use of our documents or website. Our total liability to you shall not exceed the amount paid for your order.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our website constitutes acceptance of the current terms.

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